Our website uses cookies to improve your experience. Cookies are small files placed on your device that help websites function correctly and remember your preferences.

• To keep items in your shopping cart
• To analyse website traffic and improve performance
• To remember preferences such as language
• To help protect the website from fraudulent activity

• Essential cookies that are required for basic site functions
• Performance cookies that help us understand how visitors use the site
• Preference cookies that remember your settings
• Marketing cookies that show relevant content or promotions

You can adjust your cookie settings at any time throughout your browser preferences.

Your personal details are protected through encrypted connections. Everlivio fully complies with GDPR regulations regarding data handling and storage.

We currently focus on Pokémon cards and sealed products. As our shop expands, we will add more trending items that our community requests.

Yes. All Pokémon products are sourced from verified distributors and are one hundred percent genuine.

Yes. Every order is carefully checked before shipment to ensure accuracy and quality. We also provide full support if you have any questions about your purchase.

We offer several secure payment methods such as card payments and other trusted EU payment providers.

Yes. Our team is happy to help you choose the right products or answer questions.

If you ever feel unsure about a product or need additional information, our support team is always ready to assist you.

We ship all orders from within the European Union. This ensures smooth delivery and no unexpected customs fees for EU customers.

EU orders typically arrive within two to seven working days. You will receive tracking details when applicable.

Yes. As soon as your order is shipped, you will receive an email with tracking details so you can follow your delivery.

All Pokémon products are packed securely to protect them from damage during transit.
If your package appears damaged on the outside upon arrival, we recommend taking a photo before opening it. This helps us assist you quickly if an issue arises.

For customers outside the European Union, additional customs duties or import taxes may apply depending on your country’s regulations.

Yes. EU customers have a fourteen day withdrawal period. Products must be returned in original condition. Sealed boxes must remain unopened.

To start a return, simply contact us within fourteen days after receiving your order. We will guide you through the return process.

Returned products must be in the same condition as received.
Sealed Pokémon products must remain unopened to qualify for a full refund, as opening the packaging affects the product’s value.

Once we receive and inspect the returned item, we will process your refund within a reasonable period.
Refunds are issued to the same payment method used at checkout.

If you receive a damaged or incorrect item, please contact us immediately and include a clear photo of the issue.
We will either replace the item or issue a full refund.

Return shipping costs are covered by the customer unless the item arrived damaged or incorrect. In those cases, we will cover the return shipping costs.